Many multifamily resident complexes offer residents a range of amenities such as swimming pools, gyms, jogging areas, clubhouses, playgrounds, laundry facilities, trash collection areas, parks, and more. These amenities offer convenience and also contribute towards the overall enjoyment of the living spaces. To ensure residents continue to derive maximum enjoyment from these amenities, you need to supervise their daily operations.

How to supervise the daily operations in an amenity

As a property owner, you can take the following amenity management steps to supervise the daily operations:

Facilitate amenity bookings

You can provide your tenants with a seamless resident experience by automating amenities. They can use the mobile-based application to get detailed information about available amenities and view photo displays. Additionally, they can use the resident app to quickly and easily book community spaces. With the booking system, residents can check amenities for availability, choose free or paid amenity options, book time slots, and use different payment options.

Automation can also help you stay organized regarding assigning work orders, scheduling preventive maintenance, and carrying out periodic inspections. You can track ongoing maintenance work and communicate with the on-site team. You can organize daily cleaning activities for the amenity spaces.

Monitor amenity metrics

You can monitor the metrics and measurements around the daily operations of your amenities to find out which ones are the most popular ones and which ones are the least used. Business-wise, it makes sense to focus on the ones that are profitable and phase out the least used ones. Doing so can save you a lot of money, time, and other resources.

Engage with amenity vendors

You can keep track of the vendors that you engage in amenity-related work such as community space maintenance, event management, trash management, and recycling services. By automating the vendor relationships, you ensure that there are no missed invoices, you can reduce labor costs, and you can maintain an accurate record of vendor payments. You can review your partnerships with local businesses to offer discounted services to residents.

Check amenity payments

You can integrate the amenity management app with various payment portals so that residents can choose to pay by credit card, debit card, online transfer, and other payment modes. You can customize the resident app to accept offline payments by cash or check and send auto-intimation to residents on approval. Keeping track of payments can help you understand which amenities residents prefer, how often they use them, and how much profit you make from them.

Engage with residents

As part of the amenity management, you can engage with residents in person or via the resident app. You can gather their feedback, listen to their concerns, and try to resolve their resident-related issues. You can inform them of scheduled maintenance work, encourage them to participate in community events, and help cultivate a sense of belonging and friendship among them. By ensuring open communication channels you can enhance the resident experience and encourage tenants to renew or extend their leases with you.